Craig Lane joined Newport Citizens Advice in August 1995 and has been Chief Executive since 2017. He has experience in numerous areas of advice, casework and advice supervision having worked in variety of roles in over 30 years in the service. Craig has a strong commitment to social justice, supporting people facing discrimination and providing services that are accessible and meet community needs.
Sharon has worked with Newport Citizens Advice for 11 years. Prior to this she has over 30 years management experience within national retail companies. Sharon has a strong commitment to delivery of reliable effective services with focus on good client care.
Trustindex verifies that the original source of the review is Google. Friendly helpful and efficient.Trustindex verifies that the original source of the review is Google. I am very grateful of Rosie sayer who is generalist advisor who help through out my uc claim, which was very complicated and difficult for me to deal with... Rosie you are 🌟 Fahad from BirminghamTrustindex verifies that the original source of the review is Google. Friendly people with commitment to help others. Thank you for great support.Trustindex verifies that the original source of the review is Google. Good HospitalityTrustindex verifies that the original source of the review is Google. Very friendly helpful staffTrustindex verifies that the original source of the review is Google. Trustindex verifies that the original source of the review is Google. Very helpfulTrustindex verifies that the original source of the review is Google. Been happy with google mapsTrustindex verifies that the original source of the review is Google. The service provided was very good the young lady who was assigned to us was helpful and patient. The experience was successful.
Rhif Elusen Gofrestredig / Charity Registration Number: 1118855
Cwmni Cyfynedig Trwy / Company limited by guarantee. Warant Rhif / Registered Co. Number: 6030995
Enw Gofrestredig / Registered Name: Newport Citizens Advice Bureau Ltd in England & Wales
Swyddfa Gofrestredig / Registered Office: 8 Corn Street, Newport, NP20 1DJ
Authorised and regulated by the Financial Conduct Authority/Awdurdodir a rheoleiddir gan. FRN: 617676
All Google Reviews have been written by real people, with real experiences of receiving help from NCA in the past. The reviews reflect their own personal experience and are not intended to represent or guarantee that anyone will achieve the same or similar outcome.
Design By Webjects
Citizens Advice Newport
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email info@newportca.org.uk
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to info@newportca.org.uk
