Local helplines
Please note: we do not provide advice via email.
Newport Citizens Advice
- info@newportca.org.uk or call 01633 222622
National helplines
Universal Credit Help to Claim – 0800 144 8 444
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, or online over chat.
Our advisers can help you:
- work out if you can get Universal Credit
- fill in the Universal Credit application
- prepare for your first Jobcentre appointment
- check your first payment is correct
Advicelink Telephone helpline – 0800 702 2020
Advicelink Cymru offers advice on welfare benefits, debt, employment, education, housing, immigration and discrimination.
Contact the Citizens Advice consumer helpline if you need more help with a consumer problem.
Citizens Advice consumer helpline: 0808 223 1133
Citizens Advice consumer helpline (Welsh speaking): 0808 223 1144
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133
Online: For online help, including access to our email and webchat services, please visit our national website at citizensadvice.org.uk/wales.